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jharv71548f5fbc226 Offline
#1 Posted : Tuesday, October 01, 2013 1:43:03 PM(UTC)
jharv71548f5fbc226

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I am bran new to the Cri Cut Experience...just purchased the Expression 2 a couple of days ago. After speaking with support yesterday, I was told I can not access the Craft Room or Gypsy and can not cynk my E2 to the computer. The reason being, the E2 is not compatible with Wi Fi or Satellite Internet connections. I assumed I was getting one of the newer models of the Cri Cut machines, but I must have been mistaken. I will enjoy the machine, but am disappointed.

Jeri Harvill
EstherWheat Offline
#2 Posted : Tuesday, October 01, 2013 1:52:50 PM(UTC)
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Oh no!!! I am so sorry that you are dealing with this. I have no suggestions for you since I have the original E and hook it directly to my computer..... just lots of hugs and support!!!Glare Crying Confused
Godot's Girl Offline
#3 Posted : Tuesday, October 01, 2013 3:56:43 PM(UTC)
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I have the E2 and can use bothe Craft Room and my Gypsy with it. Are you saying your Internet connection does not work with the E2? GG
CricutLadyBug Offline
#4 Posted : Tuesday, October 01, 2013 7:08:57 PM(UTC)
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That does not sound right. The Gypsy hooks up with all machines. I don't us the craft room, but remember when they were selling the E2 on HSN you could buy a wifi attachment to use with your computer. You should be able to us E2 with the wifi attachment or directly with the Gypsy using a cable.
CJ
Sherri Kay Online
#5 Posted : Tuesday, October 01, 2013 11:13:33 PM(UTC)
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I have the E2 and use it with both my Gypsy and with the CCR. I can't believe CS told you that!
garagesaler Offline
#6 Posted : Wednesday, October 02, 2013 7:56:50 AM(UTC)
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Try calling and speaking to someone else. The E2 is a current machine, and will work with CCR. I had a problem with my E2 once, the port connection had come out and would not connect with my Gypsy or anything. It was under warranty, and PC replaced it. I would call again.
jscraftylady Offline
#7 Posted : Wednesday, October 02, 2013 8:48:12 AM(UTC)
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The Gypsy is a portable device that doesn't use an internet connection and attaches to the E2 via a USB cable. The customer service rep was mistaken.

As for the internet connection, she may have been telling you that Craftroom does not work well with slower satellite internet connections. However, the E2 can be connected directly to a computer and certainly does not need a Wifi connection. If you want to use it with Wifi connection, you will need a Wifi adaptor.
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