Flag
  • Sign In
  • 0 items
  • Search
Welcome Guest! Please login to enable all features.

Notification

Icon
Error

Calmom Offline
#1 Posted : Thursday, October 17, 2013 1:56:48 PM(UTC)
Calmom

Rank: Advanced Member

Medals: Cricut Circle Member: Member of the Cricut Circle

Groups: Registered, Circle Member
Joined: 6/26/2008(UTC)
Posts: 3,097
Location: San Diego

Thanks: 1422 times
Was thanked: 2095 time(s) in 1069 post(s)
I have tried 3 times yesterday and 7 times today to reach someone in CS, holding 20 to 47 mins and NO ONE answers the phone. I initially wanted the Circle CS but I tried all of the departments. I have called different times of the day and I just keep hearing the scratchy music.

This is so frustrating, surely PC still has CS Employees.
jscraftylady Offline
#2 Posted : Thursday, October 17, 2013 3:49:32 PM(UTC)
jscraftylady

Rank: Advanced Member

Medals: Cricut Circle Member: Member of the Cricut Circle

Groups: Registered, Circle Member
Joined: 11/18/2006(UTC)
Posts: 3,723
Location: Alabama

Thanks: 552 times
Was thanked: 2309 time(s) in 1242 post(s)
I have given up on ever being able to get someone on the phone and now always go to live chat.
bethdoc Offline
#3 Posted : Thursday, October 17, 2013 5:07:49 PM(UTC)
bethdoc

Rank: Advanced Member

Groups: Registered
Joined: 1/31/2008(UTC)
Posts: 3,345
United States

Thanks: 1350 times
Was thanked: 1194 time(s) in 805 post(s)
I used live chat today approx. 4 pm, and my issue was resolved I under 5 minutes, and that included me emailing something to the CS rep.
Seems a lot easier than calling.
ValerieSchomburg Offline
#4 Posted : Thursday, October 17, 2013 9:12:17 PM(UTC)
ValerieSchomburg

Rank: Advanced Member

Groups: Registered
Joined: 12/13/2009(UTC)
Posts: 4,424
Location: Oregon

Thanks: 1507 times
Was thanked: 1603 time(s) in 1478 post(s)
I certainly hope this doesn't mean they are considering giving up on telephone CS. I just sometimes feel that it is best and easier to communicate via phone. However, I do believe that there is a place for CS via live chat or other methods for some things. Just not everything.

Perhaps they just had a bad day, perhaps people out of the office, phone trouble, or any number of other things. Let's hope so.

Calmom Offline
#5 Posted : Thursday, October 17, 2013 9:23:22 PM(UTC)
Calmom

Rank: Advanced Member

Medals: Cricut Circle Member: Member of the Cricut Circle

Groups: Registered, Circle Member
Joined: 6/26/2008(UTC)
Posts: 3,097
Location: San Diego

Thanks: 1422 times
Was thanked: 2095 time(s) in 1069 post(s)
Where do I find Live Chat? I use to see it and now I don't since they changed their website.

I received an email with my Code for purchasing the Circle membership using Reward Points. The Instructions say to sign in to Cricut.com, enter the Promo Code (Code I received in the email) but when I do, it shows the Chalkboard Cartridge. I purchased the My First Years Cartridge NOT Chalkboard. I'm thinking that they sent me the wrong code, so I have trying to talk to someone, anyone at PC.

I will be happy to try Live Chat if I can find it.
EstherWheat Offline
#6 Posted : Friday, October 18, 2013 10:36:03 AM(UTC)
EstherWheat

Rank: Advanced Member

Groups: Registered
Joined: 1/29/2009(UTC)
Posts: 592

Thanks: 413 times
Was thanked: 222 time(s) in 138 post(s)
I just saw a Facebook post that said their phones were back up and running.... hum....

"Hello All! The phones are currently working again. We can now take your customer service calls. Happy Crafting!"

Hopefully you will try again....
 1 user thanked EstherWheat for this useful post.
Calmom on 10/18/2013(UTC)
Calmom Offline
#7 Posted : Friday, October 18, 2013 1:08:09 PM(UTC)
Calmom

Rank: Advanced Member

Medals: Cricut Circle Member: Member of the Cricut Circle

Groups: Registered, Circle Member
Joined: 6/26/2008(UTC)
Posts: 3,097
Location: San Diego

Thanks: 1422 times
Was thanked: 2095 time(s) in 1069 post(s)
I have tried calling twice, waiting up to 29 minutes and still NO answer. Angry
CanadianRose Offline
#8 Posted : Saturday, October 19, 2013 11:07:35 AM(UTC)
CanadianRose

Rank: Advanced Member

Groups: Registered
Joined: 9/18/2009(UTC)
Posts: 1,558
United Kingdom
Location: Canada

Thanks: 65 times
Was thanked: 893 time(s) in 472 post(s)
Calmom, try clicking on your name at the top of this page, scroll down to the bottom, you should see it there.
 1 user thanked CanadianRose for this useful post.
Calmom on 10/19/2013(UTC)
Calmom Offline
#9 Posted : Saturday, October 19, 2013 11:13:18 AM(UTC)
Calmom

Rank: Advanced Member

Medals: Cricut Circle Member: Member of the Cricut Circle

Groups: Registered, Circle Member
Joined: 6/26/2008(UTC)
Posts: 3,097
Location: San Diego

Thanks: 1422 times
Was thanked: 2095 time(s) in 1069 post(s)
Originally Posted by: CanadianRose Go to Quoted Post
Calmom, try clicking on your name at the top of this page, scroll down to the bottom, you should see it there.


Thank you so much, I will try that on Monday. I've had a hard time getting use to the New format.

Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF | YAF © 2003-2014, Yet Another Forum.NET
This page was generated in 0.418 seconds.
nebo-cricut-01