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jsalt16191b58a5 Offline
#1 Posted : Sunday, November 17, 2013 9:15:48 AM(UTC)
jsalt16191b58a5

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I have called customer support but get stuck on hold for hours, they are closed today. Ok so I purchased a digital cartage and i go to print one of the images out and it say "checking mat status" and never cut the image out. I am so lost/frustrated! Could someone please help me =( TIA
Narelle Offline
#2 Posted : Sunday, November 17, 2013 2:36:43 PM(UTC)
Narelle

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Have you updated your cricut to its latest firmware? Have you installed the cricut drivers to your computer from the Help menu in CCR?

CricketCMV Offline
#3 Posted : Monday, November 18, 2013 10:09:24 PM(UTC)
CricketCMV

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Originally Posted by: jsalt16191b58a5 Go to Quoted Post
I have called customer support but get stuck on hold for hours, they are closed today. Ok so I purchased a digital cartage and i go to print one of the images out and it say "checking mat status" and never cut the image out. I am so lost/frustrated! Could someone please help me =( TIA


Does the digital image show up in your MY CARTRIDGES section in CCR. If not, then your transaction may not have gone through. When I buy the digitals, it is there instantly.

Char
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