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JpBunni3918b576f Offline
#1 Posted : Sunday, December 08, 2013 9:21:55 PM(UTC)
JpBunni3918b576f

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I am so frustrated please help. My machine has been working fine!! Up until today I turn it on to cut some designs and says my device is not attached. Clearly it is! It was working fine the other day.

The following things I've done:

1.Updated drivers
2.Updated firmware
3.Unplugged USB device plugged into another slot in my computer even used another USB cord and did not detect.
3.Turned off my device and turned back on like 20 times and waited in between.
4.Re-installed Cricut Craftroom.

So I am pretty much out of ideas and STUCK with NOTHING!!! Anybody have any idea what's going on or how to fix this problem?

THANK YOU!!Mad
Sherri Kay Offline
#2 Posted : Sunday, December 08, 2013 9:51:23 PM(UTC)
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Make sure the cable is securely connected or you could possibly have a bad cable. On mine, the end is loose so I have to make sure it didn't fall out or just not be securely connected. You could also possibly have a short in the cable. If none of these suggestions are the cause, give PC a call and let them troubleshoot with you. No need to further your frustration. Smile
 1 user thanked Sherri Kay for this useful post.
JpBunni3918b576f on 12/8/2013(UTC)
JpBunni3918b576f Offline
#3 Posted : Sunday, December 08, 2013 10:09:41 PM(UTC)
JpBunni3918b576f

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I've tried another USB cord as well, it just won't detect anymore. But I'll give them a call tomorrow. Thanks
scrapalette Online
#4 Posted : Sunday, December 08, 2013 10:18:11 PM(UTC)
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Did your antivirus or internet browser update? If so, that could be the problem.
ttgreene70e8b3e0f5 Offline
#5 Posted : Sunday, March 02, 2014 9:07:20 PM(UTC)
ttgreene70e8b3e0f5

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Ok I connected my new E2 the other day and it was working great! today my computer wont recognize there is anything in the USB port?? HELP
kforlin763800b8 Offline
#6 Posted : Wednesday, March 05, 2014 2:26:32 PM(UTC)
kforlin763800b8

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Mine has the same problem!
DEBHAR518be9ce82 Offline
#7 Posted : Wednesday, March 05, 2014 2:53:48 PM(UTC)
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help mine wont detect either...I'm on hold right now.....did you get yours fixed
casi23_5539251a25 Offline
#8 Posted : Friday, March 07, 2014 1:26:53 PM(UTC)
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Hi guys,

I'm having the exact same problem. Have any of you managed to get it sorted yet? If so
do you have any advice for me?

Thanks, Cassie
roxiesoileau4205fe05 Offline
#9 Posted : Saturday, March 08, 2014 9:59:51 AM(UTC)
roxiesoileau4205fe05

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Hi,
I am having the same problem can not get my wifi to connect on my cricut. Did anyone get the problem fixed? If so HELP!!
WYNDIJc3a7e1bc Offline
#10 Posted : Monday, March 10, 2014 9:49:46 AM(UTC)
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Mad
I too am having the same issue! I've been able to connect before, and then out of the blue - it won't connect to cut my project as of yesterday! Please HELP!!
masihdas32520464 Offline
#11 Posted : Thursday, March 20, 2014 6:47:33 PM(UTC)
masihdas32520464

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I had the same problem with my machine. I tried troubleshooting with Cricut over the phone and could not solve the problem and since my machine was out of warranty, they said I was out of luck and so sorry and so on. Well I tried to fix it myself because I knew the problem was with the USB port and I broke the little white part. I reattached it and tried again and went to Cricut cync to the troubleshoot place and some times it would detect the USB and would go only so far. I spent hours on the phone and also took the machine apart 3 times until I finally broke the USB little wires. So I got on the yellow pages and found a Computer Repair place that replaced the USB port and the cable and now this baby is working.(it only took them 3 hours) I live in the Salt Lake City area and I will be happy to tell anyone the name of the Company that repair my Cricut so I didn't have to throw it out the window.
tigger63nk278da24e Offline
#12 Posted : Tuesday, April 01, 2014 8:29:12 PM(UTC)
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Blushing I am having the same problem. Thought I was doing something wrong . only had about 1 month. will call support tomorrow. I would like to be able to make something.
joeliem34ca694f1a Offline
#13 Posted : Wednesday, April 02, 2014 12:50:19 PM(UTC)
joeliem34ca694f1a

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HELP PLEASE!!!!

Just bought my first Cricut E2 and i am so anxious to use!!! I am able to cut by just using the machine but when i connect the USB to my cricut it comes up on the machine and says connected and then goes away. Not sure if the "connected" is supposed to stay up there or not? But when i try to cut from cricut craft room it says checking mat and the mat has been loaded but then it never does anything after that??? PLEASE HELP I AM NEW TO THIS AND KNOW ABSOLUTELY NOTHING!!
Thanks so much!!BigGrin
CricutGena Offline
#14 Posted : Wednesday, April 02, 2014 7:55:46 PM(UTC)
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Hello, please call customer service at 877-7cricut.

-Cricut Gena
nancymarrs8192e6cc Offline
#15 Posted : Wednesday, April 09, 2014 6:37:37 AM(UTC)
nancymarrs8192e6cc

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Angry Cursing I am having the exact same issues as all of you! This is ridiculous that an inferior product is being sold and support can't help with the issue. I love all the ideas of how to attempt to fix it and there is one on this thread that I will try tonight but I do not have the time to keep messing with it! Last night I spent two hours and NOTHING - My time is more valuable than that.

Mine will show connected and I will create in craft room, click cut, I can hear the machine start to cut and then LOST CONNECTION - seriously!!!!!! I cannot tell you how much vinyl I have wasted because the machine will not keep communicating with the computer.

I have done all the troubleshooting, ran the firmware updates and at this point I am ready to throw it out the window!!! This machine should come out of the box WORKING! I can cut directly from the machine but that is only good for easy projects.

Sorry - just had to vent because you all know exactly how I am feeling.

CRICUT I HOPE YOU MONITOR YOUR FORUMS AND CAN HELP ALL OF US WHO WANT TO USE YOUR PRODUCTS!

CricutGena Offline
#16 Posted : Wednesday, April 09, 2014 9:12:53 AM(UTC)
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Hello all, if you are having connection issues we can assist you through customer service at 877-7cricut.

-Cricut Gena
mimitlopez Offline
#17 Posted : Thursday, April 24, 2014 8:45:23 AM(UTC)
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Angry im so unhappy I have failed miserably trying to get my e2 to connect, it has always worked fine and of coarse its out of warranty! I have done every thing to try and fix it even getting a high speed usb port! contacted support and my email got sent back saying they were out of office... ugh I have a wedding for my daughter and I need my e2 to work!!!!Cursing Confused Crying Mad
artbyhaydeec983f022 Offline
#18 Posted : Thursday, May 01, 2014 4:08:00 AM(UTC)
artbyhaydeec983f022

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I am having the same problem. Haven't used mu E2 in awhile, so I updated everything and I am still not connected. I even reformatted my
E2 through the instructions given and all went fine, it was connected to do the updates, but not connected to cut anything from the Craft Room. Am I missing something? I can't figure what else to do. Any suggestions besides breaking down and calling support?
Haydee
hmillerick963cfc8c Offline
#19 Posted : Sunday, May 04, 2014 4:34:19 PM(UTC)
hmillerick963cfc8c

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Same story, different day. I have had no issues until Cricut upgraded the Craft room. Now it will not detect my Ex2. I've done everything that it says to check.. firmware update, cables.. everything.. SO FRUSTRATED!
mbhummelb9fb9f69 Offline
#20 Posted : Wednesday, May 07, 2014 9:36:39 AM(UTC)
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WOW!!!!! THERE ARE A LOT OF US OUT THERE WITH THE SAME ISSUES!!! IT IS VERY FRUSTRATING.
MY DAUGHTERS BOUGHT ME THIS MACHINE FOR CHRISTMAS. I WAS SO EXCITED. VERY DISAPPOINTED
TO NOT BE ABLE TO HOOK UP TO COMPUTER
casi23_5539251a25 Offline
#21 Posted : Saturday, May 31, 2014 7:22:58 AM(UTC)
casi23_5539251a25

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Originally Posted by: joeliem34ca694f1a Go to Quoted Post
HELP PLEASE!!!!

Just bought my first Cricut E2 and i am so anxious to use!!! I am able to cut by just using the machine but when i connect the USB to my cricut it comes up on the machine and says connected and then goes away. Not sure if the "connected" is supposed to stay up there or not? But when i try to cut from cricut craft room it says checking mat and the mat has been loaded but then it never does anything after that??? PLEASE HELP I AM NEW TO THIS AND KNOW ABSOLUTELY NOTHING!!
Thanks so much!!BigGrin


Hi,
I have been experiencing the exact same problem,
have you managed to sort this out and if so what did it take? I've tried everything.
Thanks,

Cassie

prmami77dc26337e Offline
#22 Posted : Monday, November 03, 2014 9:08:50 AM(UTC)
prmami77dc26337e

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Mad I AM HAVING SAME ISSUES AS EVERYONE ELSE. HAS ANYONE FIGURED OUT THE PROBLEM? WILL IT HELP FOR ME TO PURCHASE NEW USB CORD?? SOMEONE PLEASE HELP!!!!
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