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LATIN_Mermaid Offline
#1 Posted : Saturday, January 04, 2014 12:15:22 PM(UTC)

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I just received a cricut expression machine that came with a 100.00 gift card. I selected my cartridges and images and when I tried to checkout, I wasn't allowed to enter my gift card code. Is anyone else having this issue?

This is all that I see when I click the link to try to redeem my gift card:

"403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied."
scrapalette Offline
#2 Posted : Saturday, January 04, 2014 12:28:42 PM(UTC)

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Are you choosing all digital carts?
turner4228ac620e15 Offline
#3 Posted : Monday, January 13, 2014 11:47:04 PM(UTC)

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yes, I am also having the same problem. i called the toll free number and waited on the phone for a good while but was never able to talk to someone...

Okay, I just tried it from my smart phone and it let me buy it off of there...

Edited by user Tuesday, January 14, 2014 12:45:50 AM(UTC)  | Reason: Not specified

Catita Offline
#4 Posted : Tuesday, January 14, 2014 3:51:06 AM(UTC)

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Are you entering it as a gift card on the credit card page of your checkout? You cannot enter the code as a promo code as it is not considered a promotion.... it's a gift card. You can also click on your name at the top of the page (as long as you have a cricut account) and on the left is a menu, at the bottom you click on Gift Card and enter your code there. It will be applied to your account.

I had the same problem and unfortunately customer service was of no help. I had to figure it out on my own.
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