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lizzie5145d80fbb2 Offline
#1 Posted : Sunday, February 09, 2014 8:23:44 AM(UTC)
lizzie5145d80fbb2

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I purchased my first Cricut machine back in January of '07. It came with the George and Basic Shapes cartridge. I have used it and it works, but when I tried to link it to CCR, while it recognizes it in my machine and takes me through the end-user licensing agreement, etc... when it starts to "link", it comes back with an error message "Failed. The wrong serial # was written to the cartridge, please contact customer support". Has anyone else received this error? I will contact C/S in the morning, but if anyone else has had this happen and knows what the issue is, I'd love to know (I'm impatient.. LOL)... I have loaded all 50+ cartridges that I own, except this one. I started last nite and finished this morning (neglecting all chores except feeding my cats). I am SOOO excited to take full advantage of all the features CCR has to offer and plan to play all day!!! Thanks and happy crafting! Wub
Auntie Dene Offline
#2 Posted : Sunday, February 09, 2014 10:46:43 AM(UTC)
Auntie Dene

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Yes. Customer service sent me a new cartridge.
 1 user thanked Auntie Dene for this useful post.
lizzie5145d80fbb2 on 2/9/2014(UTC)
lizzie5145d80fbb2 Offline
#3 Posted : Sunday, February 09, 2014 11:22:25 AM(UTC)
lizzie5145d80fbb2

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Originally Posted by: Auntie Dene Go to Quoted Post
Yes. Customer service sent me a new cartridge.


Oh, good... I was hoping there wasn't going to be a lot of hassle... i figured it's probably one on of the first carts issued.. It works just FINE in a standalone mode, but i could NOT get it to load up to CCR. Thanks!!!
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