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bethwygantda9310c4 Offline
#1 Posted : Wednesday, April 09, 2014 3:07:44 PM(UTC)

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Every time I try to download the update - I am informed there is a certificate issue with the install. I just want to get my cartridges off the gypsy and on to the craft room. So I tried again today. The download failed yet again- certificate issue. Same old song so I can't win there. Went to my lap top- had the same problem- certificate issue. When I powered up the gypsy- it informed me I only had two linked cartridges. There used to be over 50. I just want to throw the gypsy away as I have never been able to get it to work properly since I got it. I can't be the only one having certificate issues.
The exact message I get is "The certificate does not match the installed application certificate, does not support application upgrades or is invalid. Please contact application author"
mom2liv Offline
#2 Posted : Thursday, April 10, 2014 9:24:15 AM(UTC)

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Are your two linked carts Gypsy Wanderings and Gypsy Font? Just a shot in the dark because I've never dealt with it personally, but it sounds as if cricut.com thinks you have two accounts? Sounds like it thinks your G is registered to another account. I'd give CS a call to see if they can straighten it out for you.
TammyPuckett Offline
#3 Posted : Thursday, April 10, 2014 12:17:58 PM(UTC)

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Try plugging your Gypsy into an electrical outlet & then connect to Sync. I have had a couple of times that connecting to an electrical outlet & then to Sync made it work! I don't know why, but it did. If this doesn't work, call CS!
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