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Starlit Offline
#1 Posted : Wednesday, May 14, 2014 1:44:03 AM(UTC)
Starlit

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After this last update I can't cut anything from any of these carts that I own. I get the message, "This project isn't available to purchase yet!"

CM Divine Wedding
CM Stork's Delivery
CM Tiny Treasures
CM Tis the Season
Martha Stewart Seasonal Cake
Martha Stewart Elegant Cake
A Child's Year
Pop Up Neighborhood
Cricut Everyday
Gypsy Font
Gypsy Wandering
Ornamental Iron
Hello Kitty Font
Accent Essentials
Shall We Dance
Animal Antics
Charmed

I'm sure there are others I don't own causing the same problem. Can anyone else cut from any of these carts? I've tried rebooting and clearing cookies but it didn't change. I hope this is fixed quickly. I was trying to finish decorations for my daughters bday party this weekend.
 1 user thanked Starlit for this useful post.
Scrapperdee on 5/15/2014(UTC)
Narelle Offline
#2 Posted : Wednesday, May 14, 2014 1:51:29 AM(UTC)
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It's not just you. There is a major problem with this update! Mad
kvn_ambr72063fa4 Offline
#3 Posted : Wednesday, May 14, 2014 3:19:23 AM(UTC)
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Nope not just you I posted on this issue twice yesterday and I tried again today and I still cannot cut,, needless to say at this point I am Cursing ..!! I did not intend on spending this kinda money having to deal with these kinda issues I guess I will have to put in a call to PC today.. yay..! Just what I wanted to do today.!!!! Ugh..
jscraftylady Offline
#4 Posted : Wednesday, May 14, 2014 7:04:16 AM(UTC)
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BTT
GracefulGrammar Offline
#5 Posted : Wednesday, May 14, 2014 8:51:10 AM(UTC)
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Okay, slap me stupid......... but it seems that when a job/update is completed that there is a tickler list of MUST CHECKS and MUST TESTS to go through before the actual update is delivered........ the list is completed by PC folks and beta testers and the update isn't delivered to the public until the checklist is completed and verified. Every time i have beta tested over the last 30 years, this has been the general operating procedure.
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GypsyBoricua on 5/14/2014(UTC)
CricketCMV Offline
#6 Posted : Wednesday, May 14, 2014 5:47:31 PM(UTC)
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I was hoping to work on some cuts tonight.....guess that might not happen.

That is VERY frustrating.

Char
CricutMallie Offline
#7 Posted : Wednesday, May 14, 2014 6:24:59 PM(UTC)
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This should be resolved now.
If you are still experiencing issues-- please phone Cricut Support tomorrow.
 1 user thanked CricutMallie for this useful post.
CricketCMV on 5/14/2014(UTC)
Starlit Offline
#8 Posted : Wednesday, May 14, 2014 8:50:17 PM(UTC)
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Thank you! Will be checking tonight as I need to finish projects.
krolgirl26932679ac Offline
#9 Posted : Wednesday, May 14, 2014 9:10:00 PM(UTC)
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Customer service has been no help for me the past couple of days. Now when I use Isolate letters or welding, whatever I use that function for, is not saving on the final project. Very frustrating. Spent a lot of money, really dissatisfied right now. Cursing
GypsyBoricua Offline
#10 Posted : Wednesday, May 14, 2014 9:25:04 PM(UTC)
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It is very slow!!! No response from plug-in kept popping up. Very unhappy
Cricut Tamara :) Offline
#11 Posted : Thursday, May 15, 2014 1:21:21 PM(UTC)
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Originally Posted by: krolgirl26932679ac Go to Quoted Post
Customer service has been no help for me the past couple of days. Now when I use Isolate letters or welding, whatever I use that function for, is not saving on the final project. Very frustrating. Spent a lot of money, really dissatisfied right now. Cursing


I'm sorry for the frustration but can you tell me what is not saving on your project and we would be happy to help you out.

Cricut Tamara
Cricut Tamara :) Offline
#12 Posted : Thursday, May 15, 2014 1:23:32 PM(UTC)
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Originally Posted by: GypsyBoricua Go to Quoted Post
It is very slow!!! No response from plug-in kept popping up. Very unhappy


Hello- Can you tell me what part of the plug in process is very slow. I would be happy to help you out with this.

Cricut Tamara
Cricut Tamara :) Offline
#13 Posted : Thursday, May 15, 2014 1:26:06 PM(UTC)
Cricut Tamara :)

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Originally Posted by: Starlit Go to Quoted Post
After this last update I can't cut anything from any of these carts that I own. I get the message, "This project isn't available to purchase yet!"

CM Divine Wedding
CM Stork's Delivery
CM Tiny Treasures
CM Tis the Season
Martha Stewart Seasonal Cake
Martha Stewart Elegant Cake
A Child's Year
Pop Up Neighborhood
Cricut Everyday
Gypsy Font
Gypsy Wandering
Ornamental Iron
Hello Kitty Font
Accent Essentials
Shall We Dance
Animal Antics
Charmed

I'm sure there are others I don't own causing the same problem. Can anyone else cut from any of these carts? I've tried rebooting and clearing cookies but it didn't change. I hope this is fixed quickly. I was trying to finish decorations for my daughters bday party this weekend.


Hello-
This was an issue that has been fixed. Try logging out of Cricut Design Space and logging back in. You should be able to access these cartridges now. Please let us know if you are still having trouble. :)


Cricut Tamara
GypsyBoricua Offline
#14 Posted : Thursday, May 15, 2014 2:51:14 PM(UTC)
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Originally Posted by: Cricut Tamara Go to Quoted Post
Hello- Can you tell me what part of the plug in process is very slow. I would be happy to help you out with this.

Cricut Tamara


When using the system fonts. It was extremely slow, so slow I would get the "Plug-in not responding" ribbon on top and if I just left it alone another box would pop-up mid screen asking me to respond if I wanted to stop the plug-in. I was trying to use the font Papyrus and finally gave up and am going to use Cricut Babysteps. It was three text boxes.

I'm at work right now, so I can't do a screen shot, but when I get home I will try to duplicate it and send a screen shot.

CricketCMV Offline
#15 Posted : Thursday, May 15, 2014 3:14:16 PM(UTC)
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I was very happy to CUT out three Card in a Box patterns today with NO problems at all and no lag in the cuts.

This was an old file I created about five weeks ago? Not sure when. BUT, it was an old file still there after the update. There were no other images on the file and no TEXT.

Maybe later on I'll try cutting out some text from an old file to see if it works for me.

I use INTERNET EXPLORER for CDSPACE and my EXPLORE.

Char

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