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PB Offline
#1 Posted : Tuesday, October 26, 2010 3:23:15 PM(UTC)
PB

Rank: Newbie

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Joined: 11/27/2009(UTC)
Posts: 1

I was just wondering if anyone else is having this problem.

I cannot use my Pagoda Cartridge with design Studio.. It only calls for Pagoda Passion.


Here are the steps I took:

1. Looked through the Frequently Asked Questions and through the forum for anyone who might have had the same problem.
No answers in that area

2. E-mailed support after days received email saying to call the 1-877-727-4288

3. Called 1-877-727-4288 - Am still on phone after 1 1/2 hours.

This may not be important to others but I paid $70.00 for this cartridge and looked to see if anywhere on the package they mentioned "not for use with DS"
I a;so understand that they do not want to hire people to answer the phone, but if you sell a product you should at least support it!!

If anyone out there knows how I can use this with DS I would appreciate help!!

I know I can use it directly on the system, this limits me as to my creativity and I have not used anything directly on the machine.

I also have a Pazzles Inspiration and have never had a problem with either the machine or programs. When I lost my hard drive I didn't have to spend three hours waiting for tech support to re-start me. I guess paying a little extra is better then not being able to use the machine at all.

Thank you in advance for your help

Narelle Offline
#2 Posted : Tuesday, October 26, 2010 8:03:14 PM(UTC)
Narelle

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There is a known problem with Pagoda that Tech Support are aware of.

At this stage there is no time frame for a fix for this cart.

In the mean time all we can do is use it directly with our Cricut. (Which means we have to remember how to use a cart without DS.... it takes me a while to remember how...)
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